Privacy Policy
This Privacy Policy explains how Free My Solar collects, uses, and protects your personal information. It applies to everyone who visits our website, contacts us, or requests a free consultation.
1. Who We Are
Free My Solar reviews solar contracts, gives homeowners general guidance about their agreements, and offers a free consultation. We are not owned by, partnered with, or affiliated with any solar installer, lender, law firm, or solar cancellation company. We are not a law firm and do not cancel solar contracts.
2. Information We Collect
We collect information you choose to give us and some technical information collected automatically.
Information Collected
Purpose
Who May Receive It
Name
Respond to your request and schedule your consultation
Our email, scheduling, and website service providers
Email Address
Communicate about your request
Our email service provider
Phone Number
Contact you about your consultation
Our phone and messaging service providers
State
Understand which state laws may apply to your agreement
Our internal team only
Solar Contract and Financing Documents
Review your agreement during your consultation
Our internal team and secure file storage provider
Website Usage Data
Analytics, security, and site performance
Analytics and hosting providers
3. How We Use Your Information
We use your information to respond to your request, review the documents you send, hold your consultation, improve our website, prevent fraud, and meet legal obligations.
4. How We Share Your Information
We do not sell your personal information. We do not share it with solar companies, lenders, installers, law firms, or cancellation companies.
We only share information in these situations:
- Service providers: Companies that help us run our website, store files, send emails, and schedule appointments may access information needed to perform their services.
- Your request: If you ask us in writing to send information to someone, such as your attorney, we will do so.
- Legal requirements: We may disclose information if required by law or to protect our rights and prevent fraud.
- Business transfers: If Free My Solar is sold or merged, your information may be transferred as part of that transaction. We will update this policy if that happens.
5. Your Solar Documents
Contracts and financing documents you send us are used only to review your agreement. We store them securely and limit access to our team. You can ask us to delete your documents at any time.
6. SMS and Email Communications
If you give us your phone number or email address, you agree to receive messages about your request and consultation. These may include appointment confirmations, reminders, and follow-up messages. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for assistance.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep the site working, remember preferences, and measure traffic. We may use Google Analytics and similar tools. You can manage or disable cookies in your browser settings, though some features may not work as expected.
8. How Long We Keep Your Information
We keep personal information and documents only as long as needed to provide your consultation and meet legal obligations. After that, we delete or anonymize them.
9. Data Security
We use reasonable safeguards to protect your information and documents. No system is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information and documents, subject to legal requirements
- Opt out of communications at any time
California Residents
California residents may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what information we collect, and to request its deletion or correction.
11. Children’s Privacy
Free My Solar is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it promptly.
12. Third-Party Links
Our website may link to other websites, such as government agencies and consumer resources. This Privacy Policy applies only to Free My Solar. Please review the privacy policy of any website before sharing information with it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us.